My account is appearing as ‘Basic’ after I’ve paid for Mobile+ access.
If you are on Android, please try tapping the ‘Restore Purchases’ button found underneath this graphic:
If your access is still showing as Basic afterwards, please contact [email protected] and include a screenshot of your Account screen.
If you are on iOS, try logging out and back in and confirm if the app is still recognizing your subscription as Basic. If nothing has changed, please contact [email protected] and include a screenshot of your Account screen.
I am not getting any notifications for my keywords, why is that?
As our monitors experience constant communication with 460+ online stores dropping product, we recommend these following steps to best optimize your Drop Alerts experience:
Use specific keywords (ie. orange magma dunk low) instead of general keywords (ie. dunk)
Select specific sizes to avoid getting notifications for sizes you are not looking for
Toggle ‘Filter Feed By Keywords’ to see the products relevant to your keywords
If you see an alert in your feed for a keyword you have, but did not receive a notification for, it is because the product did not restock in your size.
If you are still experiencing a lack of notifications over an extended period of time, please contact [email protected] and include a screenshot(s) of your entire list of keywords.
My feed in the DROPS tab is not showing correctly, why is that?
If your product feed is not loading anything but you are getting notifications, please follow these steps:
- Delete your entire list of keywords
- When entering your keywords, stick to phrasing such as "jordan 4 midnight navy"
- Do not use SKUs (ie. DM7866-162) or duplicate keywords of the same colorway
- Do not use quotations in your keywords
- Once you are done entering your new list, set "nike" as a general keyword to test if your feed is receiving properly
If you are still running into this error after following the above steps, please contact [email protected] and include a screenshot(s) of your entire list of keywords.
How do I get access to the Slack community?
Our Slack community is only available to premium members - to upgrade, head to https://solesavy.com/join/ and select the ‘Premium’ option. Don't forget to cancel your existing Mobile+ subscription through the App Store!