When you are unable to login via the DROPS by SoleSavy app using your SoleSavy credentials
Ensure your email address/username and password are consistent with what you provided to SoleSavy
Try logging in to solesavy.com to ensure the credentials are working
Delete the app and redownload it if the login credentials have worked on solesavy.com
If the issue persist, please email us at [email protected]